Policy

Returns & Exchanges

Every piece is carefully inspected before dispatch to ensure it meets our quality standards.

Because our jewellery is carefully curated and several designs are available in limited quantities, Vandami Jewels follows an exchange-only policy.

We do not offer refunds under any circumstances once an order has been successfully placed and processed. Eligible pieces may only be exchanged in accordance with the policy below.

In short

  • Exchange requests must be raised within 72 hours of delivery
  • The piece must be unworn, in original condition, with packaging, tags and accessories intact
  • Return shipping is borne by the customer
  • An unboxing video is mandatory for damage, missing-item or wrong-item claims
  • Customized pieces cannot be exchanged

Exchange window

An exchange request must be raised within 72 hours of delivery of the order. Requests received after 72 hours of delivery will not be eligible for exchange.

Conditions for exchange

To be eligible for an exchange:

  • The jewellery must be unused and unworn.
  • The piece must be in its original condition.
  • All original packaging, tags and accessories must be intact.
  • The piece must not show signs of wear, damage, alteration or mishandling.
  • The original invoice/order details must be available.
  • The exchange request must be raised within 72 hours of delivery.

How to raise an exchange

  1. Message us on WhatsApp at +91 98113 33755 or email vandamijewels@gmail.com within 72 hours of delivery, with your order number.
  2. Send photographs of the piece and its packaging, and your unboxing video if the claim relates to damage.
  3. We confirm eligibility and share the return address.
  4. Pack the piece securely in its original box and send it back.

Return shipping

If an exchange is approved, the return shipping cost will be borne by the customer.

The customer is responsible for ensuring that the piece is securely packaged while sending it back to Vandami Jewels. Vandami Jewels will not be responsible for damage occurring during return transit due to inadequate packaging.

Pieces not eligible for exchange

  • Customized or personalized jewellery.
  • Jewellery modified or altered specifically according to customer requirements.
  • Pieces purchased under special or final-sale conditions.
  • Pieces that have been worn or used.
  • Pieces damaged after delivery due to mishandling or improper care.
  • Pieces returned after the 72-hour exchange window.
  • Pieces missing their original packaging, tags or accessories.

Damaged piece or transit damage

Every Vandami order is carefully inspected and securely packaged before dispatch. However, if you receive a piece that appears damaged, please contact us immediately.

An unboxing video is mandatory for any claim relating to damage, missing components or an incorrect piece. Claims without an appropriate unboxing video may not be accepted.

What the video must show

  • The sealed package before opening.
  • The package being opened continuously.
  • The piece and its condition immediately after opening.
  • All packaging and accompanying materials.

If the piece is damaged during transit

If the piece is found to have been damaged during transit and the claim is approved by Vandami Jewels, we will, wherever possible:

  • Replace the piece at no additional cost, subject to availability.
  • If the same piece is unavailable, our team will discuss the appropriate resolution with you.

Damage after delivery

If a Vandami piece is damaged after delivery due to handling, usage or other circumstances, our team may assist with repair wherever possible.

We may repair such damage without additional repair charges, provided the damage is repairable and does not require replacement of stones, additional polish charges, customization or modification, or replacement of components requiring additional cost.

Where such additional work or materials are required, the applicable charges will be communicated to you before we proceed.

Important customer notice

Please read before ordering

  • Vandami Jewels follows an exchange-only policy. No refunds are provided.
  • Exchange requests must be raised within 72 hours of delivery.
  • Return shipping charges for eligible exchanges are borne by the customer.
  • An unboxing video is mandatory for transit damage, missing item or incorrect piece claims.
  • Customized jewellery is not eligible for exchange.
  • Cash on Delivery (COD) is not available.

By placing an order on the Vandami Jewels website, you acknowledge and agree to the above policies.

Cancellation Policy, Shipping & Delivery, Contact us

Need to raise an exchange?

Message us within 72 hours of delivery with your order number and photographs.

Start an exchange Cancellation policy