Frequently Asked Questions

No. Vandami makes premium fashion and imitation jewellery. Our pieces are built on brass, copper alloy or German silver and finished with gold tone, rose gold tone, rhodium or oxidised plating. They are not precious-metal jewellery and carry no hallmarking. Every piece lists its base metal and plating on its page.

Depending on the piece: polki-look stones, kundan, cubic zirconia, pearl, and coloured doublets. Each piece lists its stones and stone count. These are not certified precious gemstones.

Pieces marked anti-tarnish carry a protective coat applied over the plating, which is what prevents this in ordinary wear. Keep any piece away from perfume, water and sweat, and store it in its pouch. See Jewellery Care.

Worn and stored as we recommend, an anti-tarnish piece holds its finish through years of occasion wear. Our jewellery is designed for weddings, festivals and celebrations rather than daily wear. Contact with water, sweat and chemicals will shorten the life of any plated jewellery.

Every piece lists its size and dimensions: length, drop or diameter as worn. Measure against something you already own. Our Size Guide walks through it.

Yes, and we would rather you talked to us first. Message us on WhatsApp at +91 98113 33755 with the outfit and the ceremonies. See the Bridal Edit guide.

Customisation is available on selected pieces. Message us on WhatsApp with the piece number/SKU, the customization required, and any measurements. We will confirm whether it is possible and tell you the additional charges and timeline before proceeding.

Please note: customized pieces cannot be exchanged. See Cancellation Policy.

Yes. A complimentary styling consultation, online or in store. We will help match jewellery to your lehenga, saree or gown, the occasion, your skin tone and your hairstyle. Get in touch to book.

No. Vandami Jewels does not currently offer Cash on Delivery.

Orders are processed within 1-2 business days. After dispatch: metro cities 2-4 business days, other locations 3-7, remote areas 5-10. Full detail on Shipping & Delivery.

Yes. International shipping charges are calculated separately and payable by you, and any customs duties or import taxes are borne by you. Please contact us before placing an international order.

No. Vandami Jewels follows an exchange-only policy and does not offer refunds. Eligible pieces may be exchanged within 72 hours of delivery. See Returns & Exchanges.

72 hours from delivery. The piece must be unworn, in original condition, with all packaging, tags and accessories intact. Return shipping is borne by the customer.

Contact us immediately. An unboxing video is mandatory for any claim relating to transit damage, missing components or an incorrect piece. It must show the sealed package, the continuous opening, and the piece immediately after opening. Claims without one may not be accepted.

Full detail on Returns & Exchanges.

Within 48 hours of placing it, provided it has not already been processed for dispatch. Once dispatched, it cannot be cancelled. See Cancellation Policy.